Shipping Policy

At BINTU PURESSENCE FIT we are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy to understand how your order is processed, shipped, and delivered.

Order Processing

All orders are processed within 1–3 business days after payment is successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

After your order has been processed, it will be prepared and dispatched by our fulfillment partners.

Please note that processing times may be extended during periods of high order volume, holidays, or unforeseen circumstances.

Shipping Timeframes

Estimated delivery times vary depending on your location and the shipping carrier used.

United States

  • Standard Shipping: 5–12 business days

Canada

  • Standard Shipping: 7–15 business days

United Kingdom

  • Standard Shipping: 5–12 business days

Europe

  • Standard Shipping: 7–15 business days

Australia & New Zealand

  • Standard Shipping: 7–15 business days

Rest of the World

  • Standard Shipping: 10–20 business days

Delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, we may offer free shipping promotions. Any such offers will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to become available after shipment.

If you have not received tracking information within 5 business days of placing your order, please contact our support team.

International Shipping

We ship to customers worldwide where shipping services are available.

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping fees.

Shipping Delays

While we strive to deliver orders within the estimated timeframes, delays may occur due to:

  • High seasonal demand
  • Customs inspections
  • Carrier service disruptions
  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.
  • Additional shipping fees may apply for reshipment.
  • We are not responsible for orders delivered to incorrectly provided addresses.

If you notice an error in your shipping information, please contact us immediately after placing your order.

Lost Packages

A package will be considered lost if:

  • Tracking has not updated for more than 15 business days after shipment, or
  • The carrier officially confirms the package has been lost.

In such cases, please contact our customer support team for assistance.

Each case will be reviewed individually, and we will work with the carrier to determine an appropriate resolution.

Delivered but Not Received

If tracking shows that your order has been delivered but you have not received it:

  1. Check with family members, neighbors, or building management.
  2. Contact the shipping carrier directly.
  3. Reach out to our support team if the package cannot be located.

We are not responsible for stolen packages after confirmed delivery; however, we will do our best to assist in resolving the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us process your claim quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged item and packaging

Claims submitted without supporting evidence may be delayed or denied.

Multiple Shipments

Some orders may arrive in separate packages due to inventory availability, warehouse locations, or product sourcing.

If this occurs, you will receive separate tracking information for each shipment where applicable.

Delivery Refusal

If a shipment is refused by the customer, any return shipping fees, customs charges, or carrier penalties may be deducted from any eligible refund.